Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
During high-volume periods (such as sales or holidays), order processing may take slightly longer.

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Domestic Shipping (Within [Your Country])

We offer standard and express shipping options at checkout.

Delivery times are estimates and may vary depending on the carrier and destination. We are not responsible for delays caused by customs, carrier issues, or incorrect shipping information.

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International Shipping

We ship worldwide!
International shipping rates are calculated at checkout based on your location and package weight. Delivery typically takes 7–21 business days, depending on your country’s customs and postal system.

Please Note:

• Import duties, taxes, and fees are not included in the shipping cost. These charges are the buyer’s responsibility and may vary by country.

• Some countries may experience additional delays due to customs inspections.

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Order Tracking

Once your order ships, you’ll receive an email with a tracking number so you can follow your package’s journey. Please allow up to 48 hours for tracking information to become available.

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Shipping Address Changes

If you need to update your shipping address, please contact us within 12 hours of placing your order at info@zechoastore.com

Once an order has been shipped, we cannot make address changes.

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Lost, Stolen, or Damaged Packages

We are not responsible for packages that are lost, stolen, or damaged during transit.
If your package arrives damaged, please contact the shipping carrier or reach out to us at info@zechoastore.com with your order number and photos of the damaged package.

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Shipping Restrictions

We do not ship to P.O. boxes, APO/FPO addresses, or certain restricted regions. If your order cannot be shipped to your destination, we will notify you and issue a full refund.

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Failed or Missed Deliveries 

Customers are responsible for being available to receive their delivery or arranging collection with the courier. If a parcel is returned to us due to failed delivery attempts or non-collection, a refund will only be issued once the item has been received back. Original shipping costs are non-refundable, and re-delivery may require an additional shipping fee.